Home Terms of Service

Terms of Service

1. Identification of the parts

On the one hand, [PENDIENTE DE COMPLETAR], with NIF [PENDIENTE DE COMPLETAR] and address at [PENDIENTE DE COMPLETAR] (hereinafter, "the Owner", "we" or "Medel Platforms"), owner of the website https://medel.es.

On the other hand, the User, a natural or legal person who accesses the Site, browses it, contacts through the form, requests a quote, creates an account or purchases any product or service.

2. Object

These Terms of Service (hereinafter, "Terms") regulate access and use of the Site, as well as the contracting of products and services offered by the Owner, which include, but are not limited to:

  • Custom software development (web, SaaS, mobile apps, ERP/CRM).
  • Sale of use licenses for pre-existing digital products: PHP source code, libraries, templates, scripts and similar.
  • Professional services: consulting, integration with APIs/marketplaces, technical support, maintenance.
  • Digital distribution of updates linked to the purchased licenses.

3. Acceptance and modifications

The use of the Site and the contracting of any product or service implies full acceptance of these Terms, the Legal Notice, the Privacy Policy, the Cookies Policy and the Refund Policy. The Owner may modify the Terms at any time. The modifications will be published on this page and will be applicable to contracts after their publication.

4. Registration and user account

To purchase products or services it is necessary to create an account providing true, accurate and updated data. The User is solely responsible for maintaining the confidentiality of his/her credentials and for all activities carried out under his/her account. In case of unauthorized use, you must immediately notify the Owner.

The Owner reserves the right to suspend or cancel accounts that violate these Terms or that show signs of fraud, without prejudice to the corresponding legal actions.

5. Catalog, prices and taxes

The prices indicated on the Site are shown in euros (€) and, unless expressly indicated otherwise, do not include VAT, which will be applied at the current rate depending on the country of the buyer and their status as a consumer or businessman (reverse charge regime where applicable).

The Owner reserves the right to modify prices, withdraw products or suspend the offer of any service without prior notice, without prejudice to respecting already confirmed orders. Manifest typographical errors do not bind the Owner: in such case he may cancel the order and fully refund the customer.

6. Purchase process and formalization of the contract

The contract is deemed perfected when the User completes the payment process and receives the confirmation email with the details of the order. The steps of the process are:

  1. Product selection and addition to cart.
  2. Identification or registration as a client.
  3. Confirmation of billing information.
  4. Selection of payment method.
  5. Express acceptance of the Terms of Service and the loss of the right of withdrawal (when applicable).
  6. Payment through secure gateway.
  7. Confirmation email with invoice and download/activation link.

7. Payment methods

Payments are processed through external payment gateways (Stripe and PayPal), in accordance with their respective terms and policies. The Owner does not store complete credit card data in its systems.

8. Digital delivery

Digital products are delivered electronically immediately after payment confirmation, through:

  • Email with signed, single-use download link (with expiration).
  • Access to the client area in /account.
  • Automatic activation of the license in the indicated domain or environment.

For custom professional services, deadlines and deliverables are agreed upon in a specific proposal signed by both parties.

9. Software use licenses

The purchase of a digital product grants the User a limited, non-exclusive, non-transferable, revocable license to use the software under the following general terms (specific details are contained in the license agreement that accompanies the product):

  • The number of authorized installations, domains or environments is the one that appears on the purchased license.
  • The User can modify the code to adapt it to their needs, as long as they respect the copyright of the Owner.
  • The User may NOT: resell, redistribute, sublicense, rent or publish as open source the product or any substantial part of it.
  • The license is granted for internal use or for projects of the User's end client; does not authorize its marketing as an independent product.
  • Updates are offered during the period indicated in the license (default, 12 months).

Failure to comply with these conditions entitles the Owner to revoke the license and claim damages.

10. Technical support

The scope, channels and support deadlines are indicated in the sheet of each product or in the signed proposal. Unless otherwise agreed:

  • Support covers reproducible errors of the product in its standard configuration.
  • It does not cover customizations made by the client, integrations with third parties, or problems derived from the environment (server, third-party plugins, etc.).
  • It is provided by email during business hours (Monday to Friday, 9:00 a.m. to 6:00 p.m. Spanish peninsular time).
  • Guidative response time: 24-48 business hours.

11. Tailor-made services

Custom development projects are governed by a specific commercial proposal that defines scope, phases, deadlines, deliverables and prices. The proposal signed by the client prevails over these Terms in relation to the contracted project.

Any modification of the initial scope (change requests) will be quoted separately and will require the express acceptance of the client.

12. Intellectual property

All intellectual property rights over the source code, designs, libraries, documentation and other materials created by the Owner remain their property, without prejudice to the use licenses granted. The User recognizes and respects these rights.

In custom projects, rights to the deliverables are transferred to the client only upon full payment of the agreed price, unless the signed proposal provides otherwise. The Owner's pre-existing components (own libraries, internal frameworks) are transferred under a license for internal use, not transmission.

13. Guarantees and limitation of liability

The Owner guarantees that its products and services reasonably conform to the published description and the expected performance of a product in its category. The minimum legal guarantee for consumers in accordance with RDL 1/2007 (3 years from delivery) is fully respected when the User acts as a consumer.

To the maximum extent permitted by law, the Owner's total liability to the User derived from the use of any product or service is limited to the amount actually paid by the User in the 12 months prior to the generating event. Indirect damages, loss of profits, loss of data or loss of commercial opportunities are excluded, except for intent or gross negligence of the Owner.

14. Service availability

The Owner will make reasonable efforts to keep the Site operational 24/7, but does not guarantee the total absence of interruptions due to maintenance, technical failures, attacks or force majeure. Scheduled interruptions will be notified as much in advance as possible.

15. Contract termination

The Owner may terminate the contract and revoke the license, without the right to refund, in the following cases:

  • Serious breach of the Terms by the User.
  • Fraudulent use of the Site or products.
  • Non-payment, unjustified chargeback or any other payment incident.
  • Unauthorized resale or redistribution of the products.

16. Communications

Any notification between the parties must be made in writing to the email indicated in the User's account or to the email of the Owner [PENDIENTE DE COMPLETAR]. Notifications will be considered received at the time of sending unless proven otherwise.

17. Transfer

The User may not assign, transfer or subrogate their rights and obligations derived from these Terms without the prior written consent of the Owner. The Owner may transfer them to a third party within the framework of a corporate operation, notifying the User with reasonable advance notice.

18. Independence of clauses

If any provision of the Terms is declared void or ineffective by a competent authority, the rest will continue in force to the extent that it remains meaningful. The parties undertake to replace the affected clause with another of equivalent effect and in accordance with the law.

19. Applicable law and jurisdiction

These Terms are governed by Spanish legislation and by the applicable European Union Law. For the resolution of disputes, the parties submit to the Courts and Tribunals of Madrid, España, except when the law imposes another jurisdiction for consumer reasons.

When the User is a consumer or user, they may also go to the Online Dispute Resolution Platform of the European Commission: https://ec.europa.eu/consumers/odr.

Last update: [PENDIENTE DE COMPLETAR]